Question 1

1. What types of cleaning services do you provide?

Accepted Answer

At Capital Service Solutions Group, we provide a wide range of cleaning and facilities management services for key sectors like business, industry, and hotels. Our services include daily cleaning, window cleaning, industrial cleaning, janitorial and hygiene services, waste management, pest control, grounds maintenance, winterisation, and more. We also offer specialized services such as carpet cleaning, painting, disaster recovery, and forensic cleaning. As a self-delivering solution, we handle all services in-house, ensuring full control and consistent, high-quality results.

Question 2

2. Do you use eco-friendly or non-toxic cleaning products?

Accepted Answer

Yes! We are ISO 14001 accredited, reflecting our dedication to environmentally responsible practices. As part of our commitment, we use only eco-friendly, non-toxic, and biodegradable cleaning products to ensure the health and safety of both your space and our team. We use 2Pure Products Odorbac TEC4, which is tough on dirt yet gentle on surfaces. Furthermore, we are proud to offer a carbon-neutral solution, helping support your net-zero journey while maintaining a sustainable cleaning approach.

Question 3

3. What is included in your mobilisation plan?

Accepted Answer

Our mobilisation plan starts with assessing your site to understand your needs. We then create a tailored plan covering staffing, scheduling, equipment, and materials. We ensure a smooth start with clear communication, team training, and an agreed timeline. We also do an initial clean and set up regular quality checks to maintain high standards. Health and safety are a top priority, and we ensure all team members are trained in safety protocols and follow industry guidelines to create a safe working environment.

Question 4

4. What is included in a standard clean?

Accepted Answer

Our standard cleaning includes dusting, vacuuming, sweeping, mopping floors, wiping countertops, and cleaning bathrooms and kitchen surfaces. We also remove waste and tidy common areas. As a BICSc certified provider, we follow high-quality standards and tailor our services to meet your specific needs and budget. Additional tasks can be added upon request.

Question 5

5. How often should I schedule a cleaning for my premises?

Accepted Answer

The frequency of cleaning depends on your hygiene needs. For offices or commercial spaces, daily or weekly cleaning is often best to keep high-traffic areas tidy. We can customize a schedule that works for you.

Question 6

6. Do you clean carpets and upholstery?

Accepted Answer

Yes, we offer professional carpet and upholstery cleaning services. Our team uses specialized Texatherm equipment and cleaning solutions to remove dirt, stains, and allergens, leaving your carpets and furniture looking and feeling fresh.

Question 7

7. What do I do if I have special cleaning requests, such as stain removal?

Accepted Answer

If you have specific requests, such as stain removal or deep cleaning certain areas, simply let us know when booking the service. We’ll make sure our team is prepared with the right tools and products to handle the job.

Question 8

8. Do you provide all necessary cleaning materials and equipment?

Accepted Answer

Yes, we are fully equipped with all necessary cleaning materials and state-of-the-art equipment to provide a comprehensive cleaning service.

Question 9

9. Can you handle large-scale facilities or multiple locations?

Accepted Answer

Yes, we currently look after multiple clients utilising single sites locations and multi-site group contracts throughout the UK. We cover the UK in its entirety and would love to support you.

Question 10

10. What happens if I’m not satisfied with the cleaning results?

Accepted Answer

Customer satisfaction is our top priority. If you’re not satisfied with any aspect of our services, please contact us immediately, either through your Account Manager or directly to our Head Office. You can contact us through email, phone or web and we will work with you to address any concerns and make the necessary adjustments to meet your expectations.

Understanding What's Included In Our Cleaning Contracts

If you still have questions, please contact us today